IssViews Forum

Just a silly comment on the "Indian call centre". When we communicate using the English language in print (type) format, it's almost impossible to detect an accent. But as we should know, it varies all over the world, even in Great Britain.

Most English Canadians can understand themselves very well, with the slight exception of those from Newfoundland. You'd almost want them to but their teeth back into their mouth, or get rid of the marbles. (I'm joking here)

Americans can be split into several different groups, if you've ever watched American shows. Several States like New York, Boston, and Texas come to mind.

Those from down under (no slang intended) also have a unique set of expressions (watch some Aussie shows) which is also difficult to understand.

This list can include every Country where the English language is spoken. A very fine ear is required to understand words which are spoken in every language.

So please, let's not just pick on the Indian call centers. I've had my experiences, some pleasant, some not so; but no different from others.

Officemanager

Did you see my posting re Canon service?

Canon Service

I hope this works.

Keith

Mindblower.
I think any one who has had the miss fortune to ring CA Support will fully support what Spudz, Officemanager, and my self are saying.
It is the Indian Support center that is the problem.

Before CA left Australia one of their senior technicians was a Indian and he was a true professional nothing was a problem and he would not let it go until he fixed the problem. He even E/m to make sure every thing was working perfectly.
I was one of the callers CA hung up on. Sorry I cannot recall the question but I just wanted to check a simple technical point out before I posted the answer.

I have a hearing problem, plus I use a phone company issue hearing phone. Any accent can be hard to understand. Two big problems with my hearing phone are if the caller is using a head set and the mouth piece is old or too close to their mouth. The other thing is if the person talks too fast and not clearly. Its a simple matter of politely and quickly explaining my situation and I do not have a problem except the CA service. I also had the exact problem with HP they also hung up on me three times.

Keith

Seems I'm the one who must say sorry, so SORRY. I was only trying to poke a little fun into the mix, Mindblower!

There is no need to say sorry Mindblower as you stated some good points as we should not judge ALL Indian call centres with the same brush. I have had to deal with 3 seperate call centres in India (AOL UK - Caphone Warehouse, MBNA - RBS Advanta Visa Card and the CA support). All of them were pretty much difficult to get things done with and obviously out to earn their comission by trying to resell extentions to my existing service or encouraging me to take new deals without solving or listening to the issues I had called about. Many were hard to understand, rude and partonising. The time I did speak to a rep who knew his stuff and was a pleasure to deal with, were slim. I would say, out of all my calls to them, 5-10% were a good experiance the rest left me very angry and bitter. I now avoid dealing with any company service from India and I request to be put through to the UK call side or I hang up. It's sad but this is my experiance and it's common with many other people I know here who have had to deal with support centres there. Companies here, out-sourced their customer support and manufacturing to India as it enabled them to save substantial costs, increase profits considerably benefitting their shareholders greatly whilst adding to unemployment in the UK and raising the price of the service. It was a win-win situation for them and a great loss to their customers.

The service suport by CA is no exception. It is extremely bad.

Hi All
Been a while since I started this topic on CA support and I thought I would do
an update on the subject.
As some people may be aware there has been some changes to CA support.
The CA support Ask Casey has improved with this online query where you get some decent
results to general questions.
The Forum itself has improved with the added number of CA moderators to the list who attempt
to give you answers if their experience allows them which I think is better than nothing.
CA management has stated the forum did have its problems and they tell us they are in the
progress of improving the forum so when it happens i will post back more details as it happens.
The forum is monitored regularly by a particular CA manager who himself has got involved in answering some of the
posts.
My usual comment stands as "Time will Tell" but in this case I think CA has realised that they let them selves and
the forum down and are trying to fix the errors of their ways.

Next update will come when more news come to hand.

Cheers